• Please read these Terms and Conditions carefully before accessing or using our website. By accessing the site, you are agreeing to be bound by these terms and conditions. Any breach or violation of any of the Terms and Conditions will result in an immediate termination of your services.

  • No information on this website regarding any product or service constitutes a warranty or promise in respect to those products. 

  • We make every effort to display the products and colours as accurately as possible; however due to photographic and screen limitations associated with the representation of products, some actual products may differ to a small extent in visual appearance (I.e. colour) from the way they appear on rugdeals.com.au.

  • The sizing of the rugs is as close to standard size but can vary 5 to 10cm depending on the collection.

  • We will not be held responsible for any damage to any rug(s) or runner(s) after delivery.

  • We will not be held responsible for any lost rugs during transit as we use third party delivery companies. We do however offer a $19.99 insurance option which allows you to claim for any loss or damage(s) done to the rug(s) prior to delivery.

  • If a refund is warranted, you will only be able to be refunded via the method in which you paid. 

  • Vouchers are redeemable online only, non-refundable and cannot be exchanged for cash. 

  • We reserve the right to withdraw any product we advertise and change prices without notice. 


  • Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing, however there may be some errors. We reserve the right to make changes and corrections to prices, products, and specifications without notice.

  • You expressly agree that your use of, or inability to use, the service is at your sole risk. 

  • The service and all products and services delivered to you through the service are (except as expressly stated by us) provided as is, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

  • We reserve the right at any time to modify or discontinue the service or any part or content of the service without notice at any time. 

  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

  • In no case shall Rug Deals, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

  • Nothing in this agreement shall be construed to create a joint venture, partnership or agency relationship between you and us and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other.

  • Rug Deals reserves the right to review, change or modify our existing Terms and Conditions.

  • Rug Deals shall not be liable for any breach of our obligations under this agreement where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control, including by lightning, fire, flood, extremely severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident or by any damage caused by any of such events.

  • All questions about the Terms and Conditions should be sent to us at contactus@rugdeals.com.au.


  • You must only use the website in accordance with these Terms and Conditions and any applicable law.

    You must not:


  • Interfere or attempt to interfere or disrupt or attempt to disrupt the website or the servers or networks that host the website;

  • Use or attempt to use data mining, robots, screen scraping or similar data gathering and extraction tools on the website; or

  • Interfere or attempt to interfere with security-related or other features of the website.

  • You are solely responsible for the activity that occurs on your behalf including any orders placed on your behalf. We are not responsible for any unauthorised activity on your behalf. We may refer fraudulent or abusive or illegal activity to the relevant authorities.


  • The website and the content on the website are subject to copyright, trademarks and other intellectual property rights. 

  • You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the website, including audio and video excerpts, except as permitted by statute or with our prior written consent.

  • Information about goods on the website is based on material provided by third party merchants, suppliers and Product manufacturers. Except as required by law or by the Australian Consumer Law we are not responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.

  • Prices for our products are subject to change without notice. 


  • You must pay in full for the rug(s) when placing an order by the payment methods provided on the website. In any event, we shall not be bound to accept the order before we have received the funds in full.

  • Your order remains valid as an offer until we issue our acknowledgement of your order. We shall not be obliged to supply the rug(s) to you until we have accepted your order. 

  • We will send you an acknowledgement with your order reference number and details of the rug(s) you have ordered. Rug Deals reserves the right to decline any order, for any reason (e.g., unavailability of supplies). In this case, we will promptly grant you a full refund.

  • Until the time when we accept your order, we reserve the right to refuse to process your order. We will notify you if your order has been cancelled and will promptly refund any payment already made by you to your original payment method.

  • Rug Deals works closely with its suppliers to ensure that prices shown on the Website are accurate. 


  • We aim to despatch the rug(s) to you within the estimated dispatch timeframe. We shall aim to notify you if we are unable to meet our estimated dispatch timeframe, but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late dispatch or delivery. 

  • Items will be delivered to the address you provided while placing your order. We do not deliver to PO Boxes. Please provide a physical address.

  • Upon delivery, you will be asked to sign a delivery form, in which you confirm that the rug(s) was/were delivered in the good condition without obvious defects or damage.

  • Alternatively, if you indicate that you would like to give us the authority to leave the rug(s)s at your delivery address in your absence by ticking the checkbox on the checkout page, we will not be liable for any loss or damage to the rug(s) if the rug(s) are recorded as delivered by our shipping partners.


  • You have 7 days after delivery to inspect the rug(s) and contact us should you wish to return your purchase. Rugs must be returned in original condition with original packaging, be unused and must be undamaged. Freight charges are at the customer's expense on returning rugs for change of mind. Each case will be reviewed individually.

  • When contacting us to initiate a return, please include:
    - The reason for the return
    - Your Order Number (find this in your order confirmation email)
    - Your phone number​


  • If the item(s) arrive(s) damaged, we require photos of the damage and the packaging of the item(s) as evidence. Once we review your return request, we will send you an email with further instructions.

  • Each returned item must be received in its original condition. We reserve the right to deduct from the refund amount for any damage that may have occurred, not related to transportation. A refund of the purchase amount, less any charges for which the customer is responsible, will be processed upon confirmation that the item has been safely returned to Rug Deals.

  • Items that were in clearance on the date of purchase are not eligible for a change of mind return.

  • Please do not attempt to return the items before speaking to one of our specialists as you will be responsible for any associate expenses if you do so.


  • You may use promotional vouchers and gift vouchers as payment for certain Rug(s) on the website.

  • For all promotional vouchers and gift vouchers, the following general terms and conditions will apply:

  • We assume no liability for the loss, theft or illegibility of gift or promotional vouchers.

  • Promotional vouchers can only be redeemed on the rugdeals.com.au website in accordance with the special terms and conditions stated on them.

  • Promotional vouchers are valid for the specified period stated on them only. They can only be redeemed once and cannot be used in conjunction with any other offer.

  • The credit of a promotional voucher does not accrue interest nor does it have any cash value.

  • In circumstances where multiple rug(s) are purchased using a gift voucher, and one or more items are returned, the discount is applied on a pro rata basis to each item for the purpose of establishing refund values.

  • Discounts or special offers only apply to the rug(s) advertised.


  • All intellectual property rights are owned by us or licensed to us. You shall not, and shall not attempt to, obtain any title to any such intellectual property rights. All rights are reserved.

  • No materials or content displayed on www.rugdeals.com.au may be reproduced, distributed, redistributed, copied, published, republished, downloaded, displayed, posted, transmitted in any form or by any means, sold, rented or sub-licensed, used to create derivative works, or in any way exploited without our prior express written permission. 

  • Title, ownership rights and intellectual property rights of and to the content accessed using the Website is the property of the applicable content owner or supplier and may be protected by applicable copyright or other law. 

  • Any material you transmit, post or submit to us either through the website or otherwise shall be considered non-confidential and will be treated as such subject to our obligations under data protection legislation. You grant us a royalty-free, perpetual, irrevocable, non-exclusive licence to use, copy, modify, adapt, translate, publish and distribute world-wide any material.

  • All comments, suggestions, ideas, notes, drawings or concepts in which intellectual property rights subsist disclosed or offered to us by you or in response to solicitations by us regarding the service or the website, shall be deemed to be our property and shall remain so. You hereby assign all existing present and future intellectual property rights in Ideas, to us. 



  • You indemnify and hold us and our related entities, affiliates, and our and their respective officers, agents, and employees, harmless from and against any and all claims, demands, proceedings, losses and of damages, actual, special and/or consequential, of every kind and nature, known and unknown, including reasonable legal fees, made by any third party due to or arising out of your breach of this Agreement or your violation of any law or the rights of a third party.

  • By using this website you show that you agree to all the above conditions.

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